Support took a while but improved in daily use
I initially expected the telephonic support to be quick and seamless from the first call, but it wasn’t quite like that. At first, the response times felt slower and sometimes the solutions given didn’t fully resolve my issues. However, over several days of ongoing communication, things improved a lot. The support team adapted better to my concerns and provided clearer instructions which helped me get used to the software. On a regular working week, the day-to-day support was reasonably okay once the initial hiccups settled. I think the expectation was that help would be right there instantly, but realistically, it took some time for the system to match what I needed. So while the initial experience was not perfect, the overall support across time was more helpful than I thought it would be, showing improvement after the first encounters.