Support took a while but handled things well
One thing I noticed was the support response time when I had a problem with the dialer tool during a busy week. It did take longer than I anticipated to get through telephonic support, which was a little frustrating as I was eager to fix the issue quickly. However, once I connected, the person on the other end was quite helpful and understood what I was trying to solve without needing me to repeat much. The problem itself was somewhat complex, involving the way automatic updates interacted with my database entries, so I think the time spent explaining it was understandable. Overall, while the wait was a downside, the actual support interaction was positive enough to make me feel the system is reliable if you have patience. I do wish the communication could be faster during peak times, but I appreciate the thoroughness once help was provided.