Support took a lot of back-and-forth effort
My experience with telephonic support was mixed but mostly disappointing. I called several times trying to clarify issues with the database feature and the dialer, but I didn't feel confident by the end. Although the representatives were polite and listened well, the answers were often vague. I had to repeat my problem multiple times in different ways before getting any helpful response. The wait times were reasonably short, and the phone lines were always accessible, which I appreciate. But the solutions provided were sometimes generic or did not directly resolve my concern. There was also limited follow-up after the call to update me on pending fixes or software automatic updates. Given the technical nature of the product, I expected more knowledgeable support to give me immediate confidence. Instead, I ended the conversations uncertain if my issues were fully understood or being actively addressed. The effort I had to invest to get basic information was greater than what I hoped for a paid software service. This experience made me hesitant about relying on ongoing support for more complex questions.