Support took a little time to match my working hours
You provide support, but it didn’t always match well with the hours I work daily. Sometimes when I needed assistance, the response wasn’t immediate and I had to wait longer than desired. This gap between my schedule and your available times meant troubleshooting certain aspects, especially with telephonic support, took more time. Despite this, when I did get through, the communication was clear and helpful towards solving my queries. It felt like the support team was dedicated but limited by hours which don’t align perfectly with my workflow. For a business operating with flexible or unconventional hours like mine, this can be a slight hurdle. Overall, support was adequate, but improving availability to better fit various time zones or shifts would make your service more user-friendly.