Support took a bit longer to respond than I hoped
Before I reached out to support, I thought it would be a quick interaction, but it took longer than I expected to get my issue resolved. The telephonic support was courteous and professional, which made the waiting bearable, but the time lag was noticeable. I called about the dialer feature which wasn’t syncing properly with the database, and while the team understood the problem well, it still took a couple of calls and some back and forth before it was actually fixed. Despite the delay, the communication was clear and focused on solving the issue, so it did do the job in the end. I was a bit surprised since I had hoped priority assistance would mean faster turnaround. That said, the problem was technical and required careful checks, so some waiting is understandable. Overall, I got what I needed from support but I’d say that speed could be improved. If the response time were shorter, it would be a much smoother experience all around, especially when working remotely with live client calls to manage.