Support took a bit longer than expected but ended well
I want to mention that the telephonic support and communication took more time than I initially expected to really get through my questions about the dialer and database features. While I appreciated the professionalism of the team, and they eventually addressed my concerns thoroughly, the delay in responses made me a bit uncertain at first. By the end, however, the explanations were clear enough that I felt more confident using the software. The invoicing and payment process was handled smoothly, which was reassuring amidst other slower parts. The automatic updates did not disrupt my workflow which impressed me, but I still think a faster response time would make things more efficient for customers trying to get started. I would recommend the support if they improve their timing because the quality is definitely there; it just takes a little patience at the moment before full clarity is reached.