Support took a bit longer but was decent overall
Compared with the support I’ve used before, WFHI’s service felt quite different. On the one hand, they were certainly friendlier and seemed genuinely interested in helping, which is a plus. On the other hand, it sometimes took longer to get through to someone useful than I’d hoped, especially during peak hours. The database feature is pretty solid; it’s easy to navigate and does the basics well enough for me, which helps my workflow a lot. The automatic updates ran quietly in the background and didn’t interrupt my work, which was a relief. The training was okay, but I wished the onboarding flow was a little smoother — there was a small learning curve with the dialer tool too. Overall, there were pros and cons with this whole experience. It’s not perfect but it does what I need it to do, and some improvements over time could make a big difference.