Support took a bit, but was worth the wait
Honestly, it took a couple of calls and a fair bit of time before I fully understood how to navigate the WFHI software and use its features effectively. The wait on the phone was longer than I expected, which was a bit annoying when I just wanted quick answers. But once I got through, the support was friendly and explained things in easy terms, not just jargon. I think if the onboarding had been a bit faster, it would have made the whole experience smoother. Still, their explanations helped me set up the calling tools and database without too much trouble. I expect I'll probably need to call again at some point just because the software has so many features to learn, but I'm glad the team was patient and helpful. Overall, the wait was a downside, but the helpfulness more than made up for it.