Support took a bit but then worked well
The process to get going with WFHI support was a bit longer than I expected, but in the end, it worked out fine. Initially, after signing up, I waited longer than planned to get the initial guidance and assistance through the telephonic support, which caused some delay in setting up the calling tools and database features properly. On the other hand, once the support team engaged actively, their assistance was thorough and helpful. They took the time to explain the various software capabilities and how automatic updates are handled. This helped me feel more comfortable navigating the platform. Although the wait caused some frustration, the quality of help I received was good and steady. After that start, the ongoing support continued to respond promptly whenever I had questions around invoicing or dialing features. So overall, I would say the support was slower off the mark but solid once it kicked in.