Support took a bit but followed a good order
I reached out to support after encountering a problem with the dialer, and the overall experience took a little longer than I expected but was well-organized. They didn’t rush through the steps; instead, they walked me through each troubleshooting action systematically, first checking my setup, then the network, and finally advising a restart of the software. I appreciated that the order made sense—it felt like they were aiming to cover all straightforward fixes before moving to more complex ones. While the wait time on the line was a touch longer, the priority assistance part was definitely noticeable once I got through. They spoke clearly and kept me informed about what they were doing, which helped reduce any frustration about delays. At the end of it, the problem was resolved, and the experience reinforced that the approach they took was careful rather than rushed. So overall, support took its time and in that sense could have been faster, maybe, but the steps made sense and felt worth waiting for.