Support toh thoda tha, par start hone mein der ho gayi
Jab maine WFHI ka software use karna shuru kiya tha toh sabse pehla challenge mera onboarding tha, jo thoda lamba aur frustrating tha. Initial support main expect kar rahi thi ki jaldi milegi, lekin response time itna slow tha ki main khud zyada cheezein samajhne ki koshish kar rahi thi. Jo chiz achhi lagi, wo ye thi ki eventually jab main support se phone par baat kar payi, toh unhone patience dikhaya aur clearly samjhaane ki koshish ki. Lekin yeh experience mujhe tab mila jab kaafi waqt nikal chuka tha mera aur frustration badh raha tha. Calling tools aur dialer ko setup karne mein time zyada laga kyunki proper guidance kam mil rahi thi. Database feature ka integration bhi initially thoda confusing tha. Invoicing aur payment ke process mein koi khaas dikkat nahi thi, wo sahi-tha. Toh overall, mujhe lagta hai ki shayad onboarding aur support mein thoda acceleration hona chahiye tha, varna users ke liye start karna thoda mushkil ban jaata. Jo baat yaad rehti hai, vo unka patience during call support tha jo mujhe thoda help kar paayi.