Support toh thoda disappointing raha, pehle se better expect kar rahi thi
Main pahele kisi doosre remote workflow software ka use kar rahi thi jahan support thoda different experience deti thi. Yahan support se baat karne mein mera patience bar-bar test hua, kyunki lagta tha ki response time slow hai aur jo answers milte hain wo crucial points pe clarity nahi dete. Dialer aur automatic updates ki baat karun, to wo theek-thaak kaam karte the, lekin phir bhi mujhe lagta tha ki jo basic support tha wo mujhe better guidance de sakta tha. Onboarding flow kaafi standard tha, training sessions bhi milte the par communication ka level pehle se better hona chahiye tha. Invoicing aur payment process smooth tha, is baat ko dena chaiye credit. Par overall experience thoda disappointing laga kyunki main soch rahi thi support thoda zyada attentive hoga, especially jab mujhe naye features ko samajhna tha. Isliye use karna frustrating raha jab mujhe complete confidence chahiye tha.