Support toh thik tha par reply aane me bahut slow tha
Mujhe laga tha ki support thoda fast response karega jab maine questions pooche the but unfortunately, response bahut dheere aaya. Support staff polite tha aur question samajhne ki koshish ki, par problem solve karne me time kaafi laga. Telephonic support mein waiting time bhi zyada tha aur kabhi kabhi touch mein jakar mujhe lagta tha ki samajh toh liya sab ne par jaldi karne ki aadat nahi thi. Main thodi ummeed se baitha tha ki jaldi mil jayega solution, par har baar delay hota raha. Onboarding tools ke baar mein to maine feedback diya lekin us par bhi jab response mila, toh wo thoda generic lag raha tha. Kuch cheezein basic level pe clear thi aur woh okay tha, lekin jab specific problem aaye toh communication thoda disappointing rahe. Thoda aur pro-active hone ki zarurat hai, warna user frustration badh sakta hai. Overall, thoda better expectation ke saath start kiya tha par mila thoda slow support.