Support toh theek tha par important cheezein dhundhna mushkil tha
Main ye kehna chahti hoon ki jab mujhe help leni thi support se, toh unka telephonic number milna toh aasan tha aur baat bhi hui. Lekin jab main product ke andar help ya koi specific guide dhundh rahi thi, toh woh kaafi confusing tha. Bahut baar mujhe lagta ki documentation mein woh cheezein missing thi jo mujhe directly chahiye thi jaise ki dialer ki setting samajhna. Support ne mujhe ek basic level ki help to di par agar main kisi detailed point pe aati, toh uska turant jawab milna mushkil tha. Wo ek baar aisa hua ki training videos theek se arrange nahi the portal mein, jitna main samajh rahi thi, usse zyada dobara search karna pada mujhe. Jo invoicing process hai, woh accha tha aur payment clear tha par technical cheezon mein main atki. Mujhe lagta hai ki agar updates automatic hain, toh wo achhi baat hai par uske baad bhi ek user ke liye pura control aur samajh hona zaruri hai, jo thoda loose tha. Toh support ki availability ki tarif karungi, par product ka internal help system better hona chahiye.