Support toh theek tha par explanations thodi confusing thi
Mujhe generally WFHI ki telephonic support theek lagi, log kaafi polite the aur sach kahu toh main initially thoda unsure thi ki sab cheezein kitni clearly explain hongi. Jab maine software ke database feature ke baare me kuch queries poochi, toh unhone kaam ki baatein były clear kiya par kabhi-kabhi technical terms ko simple Hindi me samjhane me thodi galti ho jati thi. Jaha tak mujhe samajh aaya, woh theek tha, lekin kabhi-kabhi mujhe lagta tha ki customer ke liye thoda aur step-by-step guidance hona chahiye. Dialer me connectivity issues se related help bhi maangi thi, wo kaafi patiently solve kiya gaya tha. Sign-up aur invoicing process me bhi kuch doubts huye, par support ne kaafi patiently har condition samjhayi. Eventualy mujhe lagta hai ki agar thoda aur customized training ya onboarding process ko simple banaya jaata toh zyada achha feel hota. Overall, communication kaafi helpful thi, bas thoda zyada patience aur understanding chahiye thi from their side for people like me.