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support toh tha, par working hours ke hisaab se thoda ajeeb laga

2 out of 52 of 5Unverified experienceSupport and communication

support toh tha, par working hours ke hisaab se thoda ajeeb laga

Look yaar support mein jo positive point tha woh yeh ki response slow nahi tha and jo person baat karta tha woh try karta tha samjhane mein achha rahe. Par mera kaam late evening tak hota hai jo unke official support hours ke baad aa jata hai kabhi. Toh mujhe lagta hai ki main jab support mangta hoon toh normally main busy nahi hota aur jab main free hota hoon toh team available nahi hoti. Thoda ajeeb lagta hai kyunki main expect karta tha ki aaj kal companies thodi flexible hoti hain regarding support timing. Automatic updates acche se chal rahe hain, woh toh ek positive aspect tha. Overall, agar mera schedule unke timings ke saath match ho jata toh main zyada khush hota. Par yeh discrepancy main notice kar raha tha ki kaam ke waqt ya support available nahi ya phir support available ho toh main kaam kar raha hota hoon. Toh balance thoda difficult hai. Mujhe lagta hai unko shayad thoda apna timing adjust karna chahiye ya 24/7 support dena chahiye.

Swapnil AcharyaAndhra Pradesh, IndiaExperience: Published:
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Unverified experience

The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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