Support toh tha, par pata karna mushkil tha
Support ki baat karu toh, main itna khush nahi hoon. Jab bhi mujhe apni queries ke liye help chahiye thi, tab mujhe samajhne mein problem hui ki main kis tarah se unse contact karu ya kaunse option chunu. Their phone support tha, lekin jab number dial kiya toh busy ya unavailable hona normal tha, aur baar baar koshish karni padti thi. Emails ke jawab time pe aate, par clear nahi hote the. Training manuals mein se bhi sahi information dhundhna ek challenge tha kyunki wo itne detailed nahi the. Is wajah se, mujhe aksar self-search karna padta tha, jo frustrating tha jab urgent help chahiye hoti thi. Jo thik laga, wo ye ki jab mujhe finally support mil gaya, toh vo log courteous aur professional the. Par poora experience toh nahi tha jaise aisa support hona chahiye tha. Informative communication ki kami thi aur quick resolutions bhi rare thi. Agar kisi ko rapidly response chahiye support mein, toh shayad ye company thik na lage. Mujhe lagta hai ki communication aur support ki accessibility pe kaafi kaam karna chahiye.