Support toh tha, par mujhe zyada self-help karna pada
Mujhe support system mein thodi confusion lagi jab baat thodi complex technical queries ki aayi. Basic sawalon ke liye telephonic support achha tha, lekin jab database feature ke kuch specific parameters samajhne ki koshish ki toh mujhe zyada cheezein khud explore karni padi. Support staff helpful tha, par wo kabhi kabhi zyada detailed explanation provide nahi kar pata tha, isliye mujhe apna time lagaa solutions dhundhne mein. Onboarding aur training material basic level pe theek the, par kuch advanced parts ke liye external resources pe depend karna pada. Jo billing process tha wo straightforward tha aur invoicing bhi timely mili. Overall support system thoda aur proactive hota toh accha lagta, lekin phir bhi main basic functions use kar pata hoon easily.