Support toh tha but explanation mein thoda lacking tha
Maine WFHI software join kiya tha remote workflows ke liye, aur onboarding ke dauraan support team se baat hui thi. Unhone mujhe software ke basic features aur dialer ke use karne ke tareeke achhi tarah samjhaye. Lekin jab training chal rahi thi toh kaafi baar mujhe lagta tha ki jo explanations diye ja rahe hain, usmein clarity ki thodi kami thi. Kabhi kabhi jitna detail mein jaana chahiye tha, woh chhoda gaya, is wajah se mujhe khud se online help ya dusre videos dekhne padhe samajhne ke liye. Automatic updates ki baat karun toh vo system ne achhe se handle kiya, kabhi bhi interruptions nahi dekhe. Database feature bhi mujhe kaam aaya, par uske use cases ke baare mein adhik information dene se kaafi behtar experience hota. Sign-up aur payment process smooth raha, invoices timely mile. Mujhe lagta hai ki agar initial explanations aur training mein thoda aur dhyan diya jaye toh overall experience aur bhi productive ho sakta tha. Telephonic support theek tha, par kabhi kabhi response slow lagta tha jab dusra customer zyada ho. Toh haan, jo cheezein thi support ke, vo kaam karti thi par thodi aur tafseel ki zarurat thi samajhne mein aasani ke liye.