Support toh sahi tha, par expectations thodi alag thi
Shuruaat mein mujhe laga tha ki jab bhi koi dikkat aayegi, support team help karegi easily, par aisa kuch nahi hua. Jab main onboarding mein phase complete kar rahi thi, support ne response mein time liya aur unke answers kabhi kabhi confuse karne wale the. Phone pe baat karta hua lagta tha ki kuch clarity missing hai jo main chahti thi. Lekin haan, telephonic support ka attitude reasonable tha, helpful toh tha, par thoda adhik patient hona chahiye tha shayad. Main soch rahi thi ki agli baar bhi mujhe support ki zaroorat padegi, par ab thoda hesitation hai ki wo utna prompt rahenge ya nahi. Mujhe ye bhi laga ki automatic updates kabhi kabhi software ke workflow ko disrupt kar dete hain, jab main calls kar rahi thi ya database se data nikal rahi thi. Onboarding flow thoda complex tha, aur jab koi error aaya toh training session mein clear nahi kiya gaya tha kaise handle karna hai. Overall, mujhe lagta hai ki WFHI ke software ki functionality achhi hai, par communication aur support mein improvements honi chahiye. Agar improved help ho toh shayad agli baar better experience hoga, varna main thoda confused aur nervous feel karungi. Itna hai ki main keh sakti hoon ki basic support toh hai, par woh expectations par poora nahi utara jo maine socha tha jab main sign-up kar rahi thi.