support toh mila par wo thoda formal tha
Main expect kar rahi thi ki support thoda zyada casual aur friendly hoga, kyunki training sessions thode friendly the aur onboarding bhi smooth thi, par jab daily telephonic assistance leti thi toh laga ki wo thoda zyada formal aur scripted ho raha hai. Overall support helpful thi aur problems ka solution mila, par thoda time lagta tha samajhne mein ki kaunse feature kaise troubleshoot karna hai kyunki unki explanations thodi technical thi. Mujhe laga tha ki jitni easy and casual training thi, waise hi support bhi thoda relaxed hoga, lekin yeh zyada professional aur thoda stiff tha. Iske alawa dialer aur database features main kaafi intuitive the aur automatic updates bhi regular aate rahe jo kaam ko easy banate rahe. Invoicing process bhi clear thi bina kisi confusion ke. Bas support communication style thoda alag tha jo shayad sabko suit na kare, par overall sab kuch kaam karta tha aur customer service team available rehti thi jab bhi poochti thi.