3 out of 53 of 5Verified purchaseSupport and communication
Support toh mila, par saath hi lagta hai baar baar samjhana padta hai
Main daily use kar rahi thi software mein jab mainne pehli baar call kiya support se, toh response theek tha. Par fir roz roz jab mujhe unse baat karni padti, toh lagta hai unhe meri problem baar baar samjhani padti hai. Kabhi kabhi lagta hai ki unka system aisa hai jo pehli baar ke baad meri history track nahi karta. Dialer mein kabhi kabhi issues aaye, jaise call cut jaana ya database sync na hona, jinhen solve karne mein woh thode dheere hote hain. Lekin haan, unka attitude patient aur helpful tha, toh frustration kam hua. Bas lagta hai ki persistent rehna padta hai customer ko software ko smoothly chalane ke liye. Yeh jankari main pehle bhi de chuki hoon, par fir bhi kahungi ki support ke liye thoda zyada effort dena pada.