support toh bilkul bekaar raha
Maine pehle bhi kai tarah ke remote software use kiye the, un sab mein support thik thak chalta tha, par yaha toh pura mismatch hua. Jab bhi maine support ke liye phone uthaya toh ya toh waiting time bahut lamba tha ya fir jo banda baat karta tha usse meri baat thik se nahi samajh aayi. Pehle wale software mein kam se kam problem turant samajh ke uska solution mil jata tha, yahan network connection aur database ke issues pe baar baar zatnat karni padhi, par koi bhi consistent solution nahi mila. Mujhe laga ki mai continuous follow-up karta rahunga, par support center ne baar baar delay kiya aur mera time zaya hua. Training material bhi mere liye helpful nahi tha, kyunki usme basics bhi sahi explain nahi the. Overall communication itna weak tha ki main frustration mein aa gaya, aur aakhir kaar main ne ye software abandon kar diya. Mujhe lagta hai ki agar aap seriously support chahte hai toh yeh option avoid karna hi better hoga.