2 out of 52 of 5Verified customerSupport and communication
Support toh achha tha, par expectations mein kuch kami bhi thi
To be honest, maine support se thoda zyada expect kiya tha pehle se. Jab maine unke telephonic support ko call kiya, response time theek tha aur staff polite tha, ye toh main appreciate karti hoon. Lekin jo main unsupported feel karti thi, woh communication mein thodi kami se aayi. Kabhi-kabhi response thoda vague lagta tha, matlab jo samjhana chahte they, woh pura clear nahi hota tha. Aur jab wapas call karti thi, lagta tha mere queries repeat karni pad rahi hain, ek hi baat baar-baar discuss ho rahi hai. Matlab, overall support toh accha experience diya, par expectation jitni clarity chahiye thi, woh thodi kam thi mujhe laga. Yeh baar-baar ke clarifications thodi dikkatein laati thi.