Support toh acha tha, par working hours ke saath thoda struggle raha
Jab maine WFHI ke support se baat ki, toh pehli baat toh ye achhi lagi ki woh generally polite aur helpful the. Lekin baat ye hai ki mera kaam din ke aise hours mein hota jis waqt unka telephonic support thoda limited lag raha tha. Matlab jab mujhe turant kisi urgent problem ke liye call karna tha, toh ya toh support team busy thee ya timings fit nahi baithe mera kaam karne ke schedule mein. Standard office hours chalte hain, par hamare remote workflows ki timings kabhi kabhi shift hoti hain, toh support toh valuable tha par maine socha ki ye thoda rigid ho sakta hai. Phir jab koi algorithm ya database ki updating ka issue aya, toh mujhe thoda wait karna pada support ke response ke liye, jo frustration lata hai. Altogether, support ki quality toh decent thi, bas timing ke saath thoda mismatch mehsoos hua jo baar baar dhyan mein aata gaya while working.