Support toh acha tha, par response time thoda lamba tha
Mujhe lagta hai ki support team ne apna kaam theek se kiya, especially jab mujhe specific issue ko lekar baat karni thi. Dialer aur database ke use mein jo problems meri team ne face ki thi, unpe unhone dhyan diya aur response diya. Lekin ek baat jo mujhe thodi disappoint kar rahi hai, wo ye hai ki telephonic support tak pahunchne mein thoda lamba samay lagta tha, kabhi kabhi solution milne mein der ho jati thi. Training aur onboard ke baad bhi agar koi query hoti thi, to patience rakhna zaroori tha. Overall, main reflective ho ke kahunga ki support accha tha par agar response aur thoda jaldi hota toh zyada behtar lagta. Sign-up aur payment process easy tha aur updates bhi automatically aate rahe, ye positive tha. Par haan, time samajhna chahiye ki communication ke beech thoda overhead ho sakta hai.