support timings were okay, got the help i needed without fuss
I usually work in the evenings and was a bit worried if the support hours would align with my schedule but thankfully it wasn’t an issue. Got telephonic help when I needed it and the people were generally understanding, though sometimes it took a bit longer than I expected for call-backs. The support team was patient, explained things well even over the phone, which made setting up the software easier for me. Training materials were accessible anytime so I could study on my own schedule which was great. I did notice that the automatic software updates sometimes happened during my active work hours which was a bit annoying, but they were quick so it didn’t disrupt much. Invoicing and payments went smoothly online without any hiccups in timing or process. The dialer worked okay for most calls but call drops were a tiny issue now and then. Overall, I’m getting the help I need when I reach out, even if sometimes there’s a slight delay. It’s not perfect timing but definitely workable for my hours.