Support timings the problem, baki sab missing!
Mujhe sabse badi dikkat support ke timing me mili, kyonki mera kaam subah se shaam tak hai aur support call milte hain jab main free hi nahi hoon. Jab bhi help chahiye, lagta hai ki koi available nahi hai ya phir jawab der se aata hai, jo frustrate karta hai. Training sessions bhi aise huye jaise kisi aur schedule ke hisaab se, jiska main part nahi banti. Dialer aur database features thik hain, par jab support system hi theek se fit na ho toh sab bekaar lagta hai. Invoice aur payment process samajh aa gaye the mujhe, lekin jab technical problems aaye toh unka solution pane me time lagta hai. Mujhe laga tha ki software ke saath staff bhi mere kaam ke hours mein fit honge, par lagta hai ki ye kaam unki convenience ke hisab se chal raha hai. Agar timing flexible hoti aur support thoda zyada responsive hota toh main zyada khush hoti, abhi bas thoda hi fayda hua hai.