Support timings se frustration, aapko apni working hours dekhn chahiye
Main aapki support service ke timings ko lekar disappointed hoon. Jab main apne kaam ke dauran help chahti thi, toh aapki telephonic support mera schedule match nahi karti thi. Yeh problem especially tab hoti thi jab mujhe quick resolution chahiye tha, lekin aapke call center ke hours mere normal working hours se align nahi karte. Main samajhti hoon ki aapka team fully available nahi ho sakta 24/7 par basic flexibility honi chahiye. Online chat ya callback options bhi utni madad nahi karte the kyunki response slow tha. Mujhe lagta hai ki agar aap support ka timing thoda extend karein ya apne time slots ko users ke according customize karein, toh kaafi faida hoga. Dialer aur database tools achhe hain, par jab tak aap timely support nahi doge, users ke liye issues solve karna mushkil rahega. Aapko apni policies pe seriously kaam karna chahiye taaki hum apni working hours mein support paye bina frustration ke, nahi toh mujhe lagta hai main future mein alternatives consider karungi.