Support timings mere kaam ke din ke hisaab nahi the
Main zyada din daytime kaam karti hoon aur sochi thi ki support waala system mera schedule easily pakad lega. Par jab mujhe training ke baad dialer issues aaye, toh dekha ki telephonic support ki timings thodi limited thi. Kabhi kabhi main calls karne ki koshish karti thi par operators offline mile, ya phir response delay hua. Ye baat mujhe thodi frustrated karne wali thi kyunki main chahti thi ki chalti phirti hai meri remote workflow smoothly chale. Jo automatic updates hote hain, wo acche hain par jo downtime ke liye notification aata hai, wo kabhi daily working hours se match nahi karta tha meri daily routine se. Payment process and invoicing bilkul clear tha aur login ya dashboard access mein bhi problem nahi aayi thi. Overall, support ki availability mere kaam ke hours ke liye thik nahi tha, jo na ho toh thoda zyada acha rahe, kyunki training aur software me sab cheeze thi acchi tarah se. Lekin main sochti hoon ki agar timings flexible hote toh main shayad zyada confidently use kar paati.