support timings don’t match my work hours
Honestly I found the support a bit inconvenient because their working hours don’t really fit with my actual work schedule. I usually use the software early mornings or late evenings but the telephonic support was mostly available during regular business hours only. Calls made during odd hours often went unanswered or I ended up waiting for a callback that never came quickly enough. While the automatic updates were good and ran smoothly without needing manual intervention, actual back-and-forth with support was frustrating at times. Invoicing and payments were fine and I didn’t have any major issues there. Signing up was straightforward too. Overall my verdict is that if your work timings are out of the usual, the support service may not be very helpful for you.