Support timings didn’t really fit with my work hours
The support team was generally responsive during business hours, but my actual working schedule didn't align well with their availability. I often found myself needing assistance outside those hours, which was inconvenient. While the telephonic support was helpful when I contacted them, the limited window meant I had to adjust my routine simply to reach out. The priority assistance option seemed promising but didn't offer significantly extended hours. Automatic updates did a good job minimizing manual interventions, which helped reduce the need for continuous support. However, the initial setup required several calls and clarifications, which were sometimes tricky to schedule due to timing conflicts. The invoicing process was clear and usually did not necessitate support interaction, which was fortunate. Overall, the outcome is that while support met basic needs, the fit between their service hours and my working hours was not ideal. This mismatch made managing the onboarding and ongoing questions somewhat more challenging than it should have been.