Support timings didn’t quite match my working pattern
I was hoping that the telephonic support would fit well within the hours I usually work. Unfortunately, that didn’t quite happen. The support staff were friendly during the few calls I managed to make, and explanations on the use of calling tools and database features were clear. However, the available hours for live support seemed to be mostly during times when I wasn’t actively working, which made it tricky to resolve urgent queries. The automatic updates were a plus, smoothly upgrading the software without needing my intervention, so that aspect was fine. Even onboarding and training were reasonably flexible for me to manage in my own time. Still, the misalignment of support timing was a real challenge because some issues needed on-the-spot help which I couldn’t always access. I’d appreciate if support hours were extended or adapted to better fit remote workers’ varied schedules. Until then, I have to plan my work and questions around those fixed support windows which is limiting. In short, the support quality was good but availability didn’t quite match my needs.