Support timings didn’t match my actual work hours, very frustrating
My experience with telephonic support was quite disappointing mainly because their operating hours did not fit with my working schedule at all. I tried calling multiple times early in the morning and late at night when I actually use the software, but the support team was unavailable. One time I left a voicemail, hoping someone would call back during my working hours, but that never happened. When I finally managed to catch them during their working hours, the wait times were longer than expected which added to my frustration. I had hoped the onboarding process would prepare me better, however, with no immediate help accessible, I was stuck with unresolved questions. The automatic updates kept rolling out but without any direct guidance, I ended up guessing some features. The dialing tool didn’t respond properly on occasion, and since I couldn’t get support when needed, it impacted my workflow. Overall, the mismatch in support availability and my actual usage hours was the biggest surprise and really didn’t meet my needs.