Support timing was a nightmare the one time I really needed it
So, here’s the honest truth. Most of the time, the telephonic support felt okay when I managed to catch them during their working hours. But one evening, I had a problem with the dialer that I couldn’t fix on my own, and I tried reaching out. The waiting times were ridiculously long, and by the time someone answered, my workday was practically over. It was frustrating because I had to wait on hold without any clear estimate of how long it would take. Other moments were less notorious, but this one stuck with me. I know the support is supposed to help with priority issues, but it didn’t seem aligned with my actual hours of availability. Outside of that, the communication was somewhat vague whenever I tried to get updates about the software status or invoicing concerns. It did feel like the service hours could better match when users actually work. So, to sum this up as I would tell a friend, the support wasn’t a total disaster, but it definitely missed the mark when I needed it most, making me rethink how responsive it really is during crunch times.