Support timing was a bit surprising
I noticed that the telephonic support hours weren’t fully in sync with my actual working schedule, which was a surprise. At times, I needed assistance outside the standard hours, so I had to figure out some issues by myself. That said, when support was available, it was fairly helpful and responsive, which made dealing with software updates and the dialer less stressful. The training sessions felt well planned, and the invoicing process was smooth, which I appreciated. Although I liked the database feature integration with my workflow, the misalignment of support timings remains a small reservation for me. Overall, it’s a mixed bag: solid service when accessible, but occasional timing conflicts made me reconsider how dependable the help would always be.