Support timing thodi adjust karni chahiye thi
Mujhe support team ka response rate generally theek laga, bas thoda sa timing issue hua mere kaam ke hours ke hisaab se. Main morning se late afternoon tak hi apna remote setup use karti hoon, aur jab mein unko calls karti thi support ke liye, toh kabhi kabhi delays hote the response mein. Shayad unka support timing mera work timing ke saath perfectly match nahi karta tha, isiliye lagta tha ki thodi aur flexibility honi chahiye. Par training sessions aur onboarding ke dauraan jo communication tha, woh bahut clear tha aur mein har step samajh paayi karti thi. Dialer aur calling tools ne mera kaam enhance kiya, database feature mujhe achha laga kyunki apne contacts organize karna mera purana challenge tha. Payment aur invoicing efficient tarike se handle hua. Overall, experience accha tha, lekin support availability ko thoda tweak karne ki jarurat hai taki wo real-time meri working hours se align ho.