Support timing thoda fit nahi hua meri working hours ke saath
Mujhe lagta hai support ka timing mera working hours ke saath poori tarah match nahi karta tha, jo expected tha usse thoda kam mila. Jab main software use kar rahi thi, toh kabhi kabhi dialer ya database mein thoda problem aata to help lene ke liye call karna padta tha, par jab call kiya toh ya toh off hours hote ya delays milti thi. Automatic updates to ho rahe the, par jab urgent support chahiye tha tab main assistance nahi paa rahi thi jo time par kaam kare. Support team karta tha apna best but unka available hona meri actual work timing se mismatch karta tha, isliye kayi baar frustration bhi hota tha. Main samajhti hoon ke shayad yeh issue unke side se depend karta hai lekin agar ye fit ho jaye mera time block ke saath toh zyada productive hota. Mein ye keh sakti hoon ki software ki core functionality theek thi, training acchi thi lekin jab support real time chahiye tha toh pura fayda nahi mila is wajah se overall experience thoda down ho gaya.