Support timing theek nahi hai
Maine socha tha ki jab main WFHI software use karunga toh support waisa hoga jo meri working hours ke andar help karega. Par problem ye hui ki unki telephonic support hours mere kaam ke timing se match nahi karti thi, jis wajah se jab main assistance chah raha tha tab koi available hi nahi tha. Kabhi kabhi chat karne ki koshish ki par response mein der lagti thi, jo mera kaam thoda drag karta raha. Phone pe baat karna straight forward tha, lekin support team ki availability better ho toh better rahe. Email bhi bheja par wo bhi thoda slow tha, iska mujhe thoda nuksan hua kyuki tabhi mai apne dialer aur database system smoothly use kar paata. Invoice aur payment ka process thik tha, wo mujhe issue free laga lekin baaki communication ki timing ko match karna chahiye. Overall feedback main yahi dunga ki support timing agar meri working hours mein hoti toh kaafi help milti varna zyada expect mat karna better hai. Training material na kuch ajeeb tha na simple tha, just average. Dialer setup main frustration hua jab technical queries clear nahi huin. So, agar aap seekhna chahte hain toh patience chahiye par communication timing pe dhyan dena jaruri hai.