Support timing theek hai, par actual kaam ke hours se mismatch hai
Mujhe support timing mein ek cheez achhi lagi, wo ye ki support team generally reply karti thi timely jab office hours chal rahe hote the. Lekin mera kaam zyada tar raat ke time hota hai, toh support ka wo time mere liye useful nahi tha. Jab main software ke dialer ya database features use kar rahi thi, toh kabhi-kabhi kuch problems aati thi, par support available nahi tha lagbhag skip karne wala time tha jis mein mujhe help chahiye hoti. Billing aur payment se related queries ke liye bhi agar mujhe un hours mein call karna hota, toh main kafi frustrate hoti. Onboarding process aur software access time toh theek tha, jisme mujhe koi major problem nahi aayi. Par overall, support system ki working hours mera kaam samajh ke design nahi hui lagti, jo frustrating hai. Agar support ki working hours thodi flexible ya extended hoti toh behtar hota, especially jab remote workflow chal raha ho.