Support timing tha thoda disappoint karne wala
Jab mein WFHI software lene ka soch raha tha, mujhe laga ki support team meri working hours mein help karegi, especially jab main raat ke time kaam karta hoon. Par jab actual mein support call karta, lagta ki timing mein fit nahi hoti meri actual work slots ke saath. Kabhi kabhi toh answers bhi delay ho jaate hain, aur feel hota ki unka timing mera 9 to 5 se zyada match nahi karta. Expected tha ki agar issue aayega toh jaldi se solve ho jayega, par aisa nahi hua. Jo dialer feature hai, usmein bhi kabhi kabhi janaab samajh nahi aata ki woh standby mode mein kyun chala jata hai jab main uske zarurat karta hoon. Billing clear thi, aur sign-up process toh asaan tha, usme weight nahi tha. Lekin support ki availability aur uska time mera kaam khud ke timings se match nahi kar raha tha, jo kaafi frustrating tha. Agar aap kaam ke time fixed 9 se 6 hai toh shayad aapko problem na ho, par mere jaise log jinka schedule flexible hai, unke liye yeh thoda problem ka reason hai. Overall, samajhta hoon ki support team try karti hai, par working hours ka mismatch sabse bada challenge tha.