Support timing surprised me quite a bit
When I started using the WFHI software, I thought the support would be more aligned with my working hours since it’s supposed to help with remote workflows. But surprisingly, the helpline and telephonic support sometimes felt unavailable exactly when I needed them most in the evenings. I messaged them a couple of times during my shift but it took hours to get a response, which was frustrating since I was stuck waiting to sort out issues with the dialer. I’d hoped for a much smoother coverage of support to match my active hours. The good thing was that when they did respond finally, the assistance was helpful and patient. Still, this misalignment with the support hours means I felt a bit in the dark at times, making me think twice about fully relying on them during odd hours. Hopefully, they improve this to fit Indian remote workers’ diverse schedules better going forward.