Support Timing Surprised Me — Mixed Experience Across My Work Hours
I work in blocks that sometimes start late and end past usual office hours, so I was curious whether WFHI's telephonic support would match my schedule. Luckily, their support line was open during daytime hours, which helped when I used the software the first few days. However, I noticed that at times I needed assistance outside standard hours, and support wasn’t available then, leaving me stuck for a few hours. On the positive side, when I reached them during their operating hours, the representatives were generally patient and answered my queries about the automatic updates and database functions quickly. The onboarding flow included timely training sessions, but some parts felt too generic for my particular remote workflow. It surprised me that support hours were not 24/7, as many remote solutions I have used previously offer round-the-clock help. Despite this, I appreciated the blend of training and support during their hours. Overall, the experience was balanced, offering good help when available but falling short during my busiest times.