Support timing suits day workers, not late shift folks like me
In general, I found the support to be fairly responsive and polite during typical business hours, which worked well for my daytime schedule. However, since I often work late evening hours, I noticed that telephonic support availability during my preferred times was quite limited. It felt like the helpdesk’s working hours did not quite match the hours I actually put in, so whenever I tried calling late, I was redirected to email or had to leave a message and wait till the next day. For someone sticking to a 9-to-5 workflow, this support approach would probably be very suitable and convenient. But for those of us who keep different hours, such as night shifts or flexible timings, it may pose some challenges in getting timely live help. I don’t consider it a major flaw, just something to keep in mind depending on your working pattern. If your hours align with the support team’s availability, you should find the communication fairly effective and helpful.