Support timing samajh ke chalna padhta hai, yeh kahna chahunga yaar
Mera experience wo nahi raha jo main expect kar raha tha. Jab bhi maine support call kiya, toh ya toh timing mismatch ho jaata tha ya unka response delay hota tha. Main mostly din ke beech kaam kar raha tha, lekin jab support ki zarurat thi toh wo shayad flexible hours nahi rakhte. Training aur onboarding ka process theek tha, par jab software mein kisi dikkat ka samna kiya, toh kaafi frustrating hua. Dialer aur calling tools mein kabhi kabhi glitches dikhe, aur database feature ko lekar bhi queries thi, jo support team ko explain karne mein thodi der lagti thi. Payment aur invoicing process mein koi bade issue nahi tha, par overall jo telephonic assistance mila, wo expected support se kam tha. Toh yeh kahunga ki support ki timing aur availability ko dhyan mein rakhna chahiye, warna thoda tough ho jayega kaam karna yahan.