Support timing revealed some unexpected gaps
I found the telephonic support generally helpful when I needed assistance with the software and dialer configurations, but it was surprising how the support hours didn't fully align with my working schedule. I work later shifts, and frequently the support team was unavailable during those hours, which made resolving issues a bit of a challenge. On the plus side, when they were accessible, the representatives were communicative and addressed queries fairly well without much fuss. The email follow-ups helped bridge some of the gaps, although real-time responses are always preferable. Invoicing and the payment process went smoothly, which was a relief given my limited opportunity to sort these out during regular office hours. Overall, the experience was mixed because while the support quality was decent, the availability aspect felt like it wasn't tailored to all time zones or working habits, which you might want to consider if you have a non-traditional work schedule.