Support timing ne sach mein surprise kar diya
Main ek aise workflow pe kaam karta hoon jahan par early morning aur late night calls hoti hain. Jab maine WFHI support ko contact kiya toh mujhe laga hoga ki telephonic support mera kaam jo hours mein hota hai unke hisaab se available hoga. Lekin waqt dekha, toh ki unka support window kaafi limited tha aur woh bhi normal office hours tak simit. Is se mera ek confusion tha ki agar mujhe kisi problem ka solution jaldi chahiye toh kya karun? Automatic updates toh hota raha, jo theek tha, par jab koi immediate support chahiye hota hai toh woh available nahi tha. Onboarding process mein training bhi thi, par usmein bhi timing issue tha jo mere shift hours ke saath match nahi hota. Dialer aur calling tools ne mera kaam thoda easy banaya, aur database feature bhi sahi tha, par communication aur support ke timings ne frustration badha di. Payment aur invoice process thik tha, koi dikkat nahi, par jab support ki baat aayi tab wo mera kaam nahi aaya. Overall, mujhe lagta hai ki agar support ke hours mere working hours ke saath align hote toh zyada acha hota, abhi ye ek badi weakness lagti hai.