Maine training aur onboarding ke dauran support system ko test kiya tha, aur mujhe jo jo mila woh th
Maine training aur onboarding ke dauran support system ko test kiya tha, aur mujhe jo jo mila woh thoda toh unexpected tha. Ye tha ki support team ke working hours mere kaam karne ke schedule se poore match nahi karte the, jis wajah se call kar ke support milna thoda mehnga padta tha. Jab maine unke hours mein help mangi, to response accha tha aur communication polite tha, lekin har baar mujhe apni problem ko baar baar samjhana padti thi, jo thodi tiring thi. Kuch cases mein mujhe wait bhi karna pada, especially jab trained agents available nahi the. Lekin, mujhe ye bhi mehsoos hua ki unhone mere issue ko samajhne ka poora koshish kiya aur solutions dene mein genuinely concerned lage. Chat ke zirye bhi queries thodi der se handle hui thi, lekin ek baar jab discussion start hua toh main baat kar rahi thi ek honest aur focused person ke saath. Shayad mera kaam flexible hours mein hai toh mein expect karti thi better customized support timings ki, par overall mila jo mila uske hisaab se theek-thaak balance tha.