Support timing mere kaam ke hisaab se match nahi hua
Mujhe support team se help chahiye thi, par timing mere working hours ke hisaab se bilkul sahi nahi thi. Jab main subah ya shaam ko kaam karta tha, tab support available nahi tha. Maine expect kiya tha ki telephonic support flexible hoga, par reality mein working hours se bahar support milna mushkil tha. Maine pehle socha tha ki problem jaldi solve ho jayegi, especially jab automatic updates ke baad kuch features samajhna mushkil hua, par support ke delays ne frustration badha di. Call back kab aayega, yeh pata nahi chala, aur har baar ek nayi phone number se call aata tha jise verify karna padta tha. Invoicing aur payment process se related bhi confusion hui, par support team samjhane mein slow thi. Dialer aur calling tools mein kuch glitches aaye jab support available nahi tha. Database feature ka use karne mein bhi jab koi dikkat aayi toh help leni thi, par timing mismatch ki wajah se there was no prompt solution. Isliye, overall mera experience poor raha kyunki support service mere timings se align nahi hua.