Support timing matched my work schedule well
One thing that really stood out to me was how the telephonic support aligned perfectly with my working hours. Since I often work in the evenings, having access to the support team during these times was a huge help. When issues with the dialer popped up midweek, I was able to reach the team quickly, and they addressed my concerns without much delay. That said, although support was generally responsive, I found that at times their explanations were a bit technical; a more simplified guide could help users like me who are not experts in software. The overall communication was clear and the team was patient during calls. I also appreciated how the automatic updates were pushed with minimal interruption to my workflow. Billing and invoicing followed a straightforward process, making it easy to track. Sometimes, I felt the onboarding training could have offered more flexibility given my post-work hours. Still, the support services were a positive part of my experience and definitely made managing the software easier throughout my week.